Effective Date: October 24, 2026

At Wickzora, customer satisfaction is important to us. We want you to shop with confidence and enjoy a convenient online shopping experience.

If you are not completely satisfied with your purchase, we’re here to help.

Please review our Return & Refund Policy below.

1. 30-Day Return Policy

We offer a 30-day return window for eligible products.

You may request a return within 30 calendar days from the date your order is delivered.

To qualify for a return:

• The product must be unused and in its original condition.

• The product must be returned with its original packaging, accessories, and tags, where applicable.

• You must provide proof of purchase or a valid order number.

• The return must be approved by our customer support team before it is shipped.

Products that do not meet these conditions may not qualify for a return, except where required by applicable law.

2. How to Request a Return

To start a return, please follow these steps:

Step 1: Contact Us

Email our customer support team at info@wickzora.com within 30 days of receiving your order.

Step 2: Provide Your Details

Please include:

• Your full name

• Order number

• Product name

• Reason for the return

• Photos of the product, if damaged, defective, or incorrect

Step 3: Return Authorization

Our customer support team will review your request and provide instructions if your return is approved.

Step 4: Ship Your Return

Follow the instructions provided by our team and send the item to the designated return location.

Important: Please do not send products to the address printed on the original shipping package unless our support team confirms that it is the correct return address.

Because some products are fulfilled by third-party suppliers, return addresses may vary.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery, preferably within 7 days.

Include your order number, a description of the issue, and clear photographs showing the problem.

Once we review your claim, we may offer:

• A replacement product

• A full refund

• Another appropriate resolution agreed upon with the customer

For confirmed damaged, defective, or incorrectly supplied products, Wickzora will cover reasonable return shipping costs when a return is required.

Nothing in this policy limits your rights under applicable consumer protection laws.

4. Non-Returnable Items

For hygiene, safety, and product-specific reasons, certain items may not be eligible for discretionary returns, including:

• Personal care and hygiene products that have been opened or used

• Undergarments and intimate products

• Perishable goods

• Customized or personalized products

• Digital products and downloadable content

• Gift cards

• Items marked as final sale before purchase, where permitted by law

These exclusions do not affect any rights customers may have regarding defective, damaged, or incorrectly supplied goods.

5. Return Shipping Costs

For returns based on a change of mind, the customer is responsible for return shipping costs unless otherwise stated.

If a product is confirmed to be damaged, defective, or incorrect, Wickzora will provide an appropriate resolution and cover reasonable return shipping costs where applicable.

Original shipping charges are generally non-refundable for discretionary returns unless otherwise stated or required by law.

We recommend using a trackable shipping service for returned packages.

6. Refund Processing

Once we receive and inspect an eligible returned product, we will notify you whether your refund has been approved.

Approved refunds will generally be initiated within 5–10 business days after the return has been inspected.

Refunds will be issued to the original payment method whenever possible.

Please note that your bank or payment provider may require additional time to process and display the funds in your account.

Refunds for canceled or unshipped orders will be processed within the time required by applicable law and do not depend on the return inspection process.

7. Order Cancellations

If you need to cancel an order, please contact us immediately.

We will make reasonable efforts to accommodate cancellation requests before an order has been shipped.

If the order has already been dispatched, you may need to follow the applicable return procedure once it arrives.

If we cannot ship an order within the promised shipping period, we will notify you and provide the legally required options, including cancellation and a full refund.

If an order is canceled before shipment, any refund owed will be processed in accordance with applicable law.

8. Exchanges

If you wish to exchange a product for another size, color, or variation, please contact our customer support team.

Exchanges are subject to product availability and approval.

If direct exchanges are unavailable, you may need to return the eligible item and place a new order.

For damaged, defective, or incorrectly supplied products, we will help arrange an appropriate replacement or refund.

9. Delayed or Missing Deliveries

Some Wickzora orders are fulfilled by third-party suppliers and logistics partners.

As a result, delivery times may vary depending on the product, shipping origin, and destination.

If your order is delayed or appears to be missing, contact our customer support team with your order number.

We will investigate the issue with the relevant shipping partner and assist you with the next steps.

If we cannot ship your order within the applicable shipping deadline, you will have the right to cancel and receive a full refund as required by law.

10. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If you notice an error in your shipping address, please contact us immediately.

We will attempt to correct the information before shipment when possible.

Additional shipping charges may apply if an order must be resent because of an incorrect or incomplete address supplied by the customer, where legally permitted.

11. Internationally Fulfilled Orders

Some Wickzora products may ship from international warehouses or supplier facilities.

For eligible returns, our customer support team will provide the appropriate return instructions.

Please do not independently ship an item internationally without receiving return authorization.

12. Contact Customer Support

If you have questions regarding returns, exchanges, cancellations, or refunds, please contact us.

Wickzora Customer Support

Website: https://wickzora.com/

Email: info@wickzora.com

 

Our team will be happy to assist you.

Thank you for shopping with Wickzora!

We appreciate your business and look forward to serving you again.